General Conditions of Sale (GCS)
General Terms and Conditions of Sale (GTC)
These General Terms and Conditions of Sale govern the contractual relationship between the Plenzia brand, operated as a micro-enterprise, registered under number 90930547600014 , and any person making a purchase on the website www.plenzia.com , hereinafter referred to as "the Client".
Any order placed on the site implies full and complete acceptance of these General Terms and Conditions of Sale.
Article 1 — Purpose
These General Terms and Conditions of Sale define the terms of sale between Plenzia and the Customer, particularly with regard to:
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the order
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the payment
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the delivery
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the returns
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the guarantees
These terms and conditions apply to all orders placed on the website www.plenzia.com .
Article 2 — Acceptance of Conditions
The Customer acknowledges having read these General Terms and Conditions of Sale before validating their order.
Order confirmation constitutes full and unreserved acceptance of these Terms and Conditions.
Article 3 — Products
The products offered for sale are those presented on the website www.plenzia.com , while stocks last.
Plenzia strives to present and describe products as accurately as possible. However, minor variations may exist, particularly regarding visuals, colors, or dimensions.
The photographs and visuals on the site are not contractual .
Article 4 — Price
Prices are shown in euros (€) including all taxes (TTC).
Plenzia reserves the right to change its prices at any time. However, the applicable price will be the one displayed at the time the order is validated.
Any applicable delivery charges are shown before payment confirmation.
Article 5 — Order
The Customer places the order directly on the website www.plenzia.com .
The ordering process includes the following steps:
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product selection
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Add to cart
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shopping cart validation
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entry of delivery information
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secure payment
An order confirmation is then sent by email.
Plenzia reserves the right to cancel an order in case of suspected fraud or payment problems.
Article 6 — Payment
Payment is made via the secure payment methods offered on the website.
Transactions are protected by security systems that guarantee the confidentiality of banking data.
The Client guarantees that they have the necessary authorizations to use the chosen payment method.
Article 7 — Delivery
Delivery within the European Union and Switzerland
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Order preparation: 1 to 2 business days
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Estimated delivery time: 6 to 11 business days
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Delivery: free
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Package tracking: provided after shipment
International delivery
For orders outside the European Union:
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Preparation time: 1 to 3 working days
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Delivery time: 7 to 18 business days
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Delivery fee: €7.90
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Package tracking: provided after shipment
Delivery times may vary depending on the carrier, customs procedures or exceptional circumstances.
Article 8 — Right of withdrawal
In accordance with current legislation, the Customer has a period of 30 days from receipt of the product to exercise their right of withdrawal.
To be eligible for a return, the product must be:
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not used
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in its original state
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in its original packaging
After receiving and verifying the product, a refund or exchange can be made.
Article 9 — Exceptions to the right of return
Some products cannot be returned, including:
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perishable products
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intimate or sanitary products
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dangerous or flammable products
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gift cards
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downloadable digital content
Article 10 — Warranty
Products sold by Plenzia benefit from a 2-year legal guarantee of conformity against manufacturing defects.
In case of a defect, the Customer can contact customer service to find a suitable solution (replacement or refund).
Article 11 — Responsibility
Plenzia cannot be held liable for damages resulting from:
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from misuse of the product
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from use not in accordance with instructions
Plenzia's liability is limited to the amount of the order.
Article 12 — Personal Data
The information collected during the ordering process is necessary for order management, deliveries, and customer service.
This data is processed in accordance with the General Data Protection Regulation (GDPR) .
The Client has the right to access, modify and delete their data.
Article 13 — Applicable Law
These General Terms and Conditions of Sale are governed by French law .
In the event of a dispute, the parties agree to seek an amicable solution before any legal action.
Contact
For any questions regarding these Terms and Conditions, you can contact: