Return and Refund Policy
Returns and Warranty Policy
At Plenzia , your satisfaction is our priority.
If for any reason your product is not suitable, you can return it under the conditions described below.
Returns
You have 30 days after receiving your order to request an exchange or a refund.
Return conditions
To be eligible for a return, the product must:
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to be unused
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to be in its original state
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be in its original packaging
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be accompanied by proof of purchase
Returns that do not meet these conditions will not be accepted.
To initiate a return request, please contact our customer service department:
Please include the following information in your message:
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your order number
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your name
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the reason for the return
Please do not return your product directly to the manufacturer.
Shipping of returns
Returns are free .
After your request has been validated, we will send you a return label by email to affix to your package in order to return the product.
Refunds
Once your return has been received and inspected, we will inform you by email of the approval or rejection of your refund.
If your refund is approved:
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This will be done in the following days
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the amount will be automatically credited back to your original payment method
Delayed or missing refund
If you have not yet received your refund:
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check your bank account
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contact your bank or card issuer
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If the problem persists, please contact us at:
Sale items
Unfortunately, items purchased on promotion or sale cannot be refunded.
Exchanges
We only replace the following products:
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defective
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damaged upon receipt
To request an exchange, please contact our customer service department at:
Guarantee
All Plenzia bags come with a 2-year warranty against manufacturing defects .
If you encounter a problem related to product quality, please contact us and specify:
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your order number
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a description of the problem
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possibly photos of the product
We will offer you a suitable solution (replacement or refund) as soon as possible.
Contact
For any questions regarding returns, refunds or warranties, our customer service team is available to assist you:
At Plenzia , we do our best to offer you a simple, transparent and reliable shopping experience.
Thank you for your trust.